• Who will correct any mistakes a bot might make due to an unknown or unexpected change?

    May 19th, 20240 min

    Once identified, the ONQ RPA programming team will correct these mistakes.

  • Who will pay for the programming changes?

    May 19th, 20240 min

    A: IF the client agrees to bot monitoring charges, OnQ assigns developers to work on the fixes, and no fee is charged. B: IF NO bot

  • Who will identify that the bot is no longer successful or is not doing the work it was programmed to perform?

    May 19th, 20240 min

    The monitor identifies program execution errors(not logic workflow process errors), and the bot monitor opens an internal ticket to fix these errors.

  • What if my software vendor makes a change that impacts the programming instructions for one or more bots?

    May 19th, 20240 min

    What if my software vendor makes a change that impacts the programming instructions for one or more bots?